Rubbish Clearance Hounslow Service Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Clearance Hounslow provides rubbish clearance, waste removal and associated services. By making a booking, placing an order, or allowing our operatives access to your premises, you agree to be bound by these Terms and Conditions.

1. Definitions

1.1 In these Terms and Conditions, the following expressions have the following meanings:

Customer means any individual, business, organisation or other entity that requests or receives services from Rubbish Clearance Hounslow.

Services means rubbish clearance, waste removal, waste collection, loading, transportation and disposal services, and any related services we agree to provide.

Waste means any items, materials, rubbish, furniture, appliances, garden waste, construction or commercial waste, or other matter to be removed as part of the Services.

Contract means the agreement between the Customer and Rubbish Clearance Hounslow incorporating these Terms and Conditions.

2. Scope of Services

2.1 We provide rubbish clearance and waste collection services to domestic and commercial customers, including clearance of household waste, bulky items, office and retail waste, light construction waste, and garden waste, subject to applicable waste regulations and these Terms and Conditions.

2.2 We reserve the right to refuse removal of any Waste which we reasonably believe is hazardous, prohibited, illegal, improperly contained, or not in line with our waste carrier licence or any applicable law.

2.3 We do not provide specialist removal services for certain hazardous materials, including but not limited to asbestos, clinical or medical waste, chemicals, oils, solvents, gas bottles, and certain electrical or electronic equipment, unless expressly agreed in writing in advance.

3. Booking Process

3.1 Bookings may be made by telephone, email, online enquiry, or any other method we may make available from time to time.

3.2 At the time of booking, the Customer must provide accurate information regarding:

a. The type, approximate volume and nature of the Waste to be collected.

b. The location and access details for the collection address.

c. Any parking restrictions, loading limitations or property access issues that may affect the Services.

3.3 Any quotation given at the time of booking is based on the information provided by the Customer and is therefore an estimate only. The final price may vary following an on-site assessment by our operatives if the Waste differs in quantity, type or access difficulty.

3.4 A booking is only confirmed when we have accepted your request and provided confirmation, which may be given verbally, by email or by message. We reserve the right to decline any booking at our discretion.

4. Service Visits and Access

4.1 The Customer is responsible for ensuring that our operatives have safe and reasonable access to the Waste at the agreed time and date.

4.2 The Customer must ensure that any necessary permissions for access, parking or loading are in place prior to our arrival. This may include visitor permits, access codes, gate or concierge permissions, or permissions from managing agents or neighbours.

4.3 If we are unable to carry out the Services at the agreed time due to lack of access, incorrect address details, or failure by the Customer to provide required parking or access arrangements, we may charge a call-out or waiting fee, or cancel the booking and charge a cancellation fee as set out in these Terms and Conditions.

4.4 We will use reasonable efforts to attend at the agreed time, but all times given for arrival or completion are estimates. We do not accept liability for delays caused by traffic, weather, vehicle breakdown, third-party actions, or other circumstances beyond our reasonable control.

5. Pricing and Quotations

5.1 Our prices are generally based on the volume and type of Waste, and may also take into account labour time, weight, access difficulty, and disposal costs.

5.2 Any quotation provided is an estimate and not a fixed price unless explicitly stated as such in writing. The final price will be confirmed on site by our operatives before we commence the clearance.

5.3 Should the Customer refuse the revised price on site, we reserve the right to charge a call-out fee to cover our administrative time and travel costs.

5.4 All prices are stated in pounds sterling and are exclusive of VAT unless otherwise indicated. Where applicable, VAT will be added at the prevailing rate.

6. Payments

6.1 Payment is due in full on completion of the Services, unless otherwise agreed in writing in advance.

6.2 We accept such payment methods as we may specify from time to time. These may include cash, card payments, bank transfer or other electronic payment options.

6.3 For commercial Customers with agreed credit terms, invoices are payable within the period stated on the invoice. If no period is stated, payment is due within 14 days of the invoice date.

6.4 Where payment is not made when due, we reserve the right to charge interest on overdue amounts at the statutory rate and to recover any reasonable costs of collection or legal action.

6.5 Title to any Waste removed passes to us only upon full payment of all sums due under the Contract. Until payment is received, we reserve the right to treat the Waste as the property of the Customer for the purposes of debt recovery.

7. Cancellations and Amendments

7.1 The Customer may cancel or reschedule a booking by contacting us using the same method used for the original booking or by any other means we reasonably accept.

7.2 If the Customer cancels more than 24 hours before the scheduled collection time, no cancellation fee will usually be payable.

7.3 If the Customer cancels within 24 hours of the scheduled collection time, or fails to be present or provide access at the agreed time, we reserve the right to charge a reasonable cancellation or call-out fee to cover our costs.

7.4 We may cancel or reschedule the Services due to reasons including, but not limited to, hazardous weather, staff illness, vehicle breakdown, safety concerns, or legal or regulatory restrictions. In such cases we will use reasonable efforts to notify the Customer and arrange a new appointment. We shall not be liable for any losses arising from such cancellation or rescheduling, save for refunding any prepayments for Services not provided.

8. Customer Obligations

8.1 The Customer must ensure that all Waste to be collected is clearly identified or pointed out to our operatives and that no items intended to be kept are mixed with the Waste.

8.2 The Customer is responsible for ensuring that the Waste is reasonably accessible and, where appropriate, bagged, boxed or otherwise contained to allow safe and efficient loading.

8.3 The Customer must disclose any items that may present a risk to health and safety, such as sharp objects, broken glass, or potentially hazardous substances.

8.4 The Customer warrants that they are either the owner of the Waste or have the authority of the owner to arrange for its removal and disposal.

8.5 The Customer shall indemnify us against any claims, costs, damages or expenses arising from a breach of this clause, including claims from third parties alleging unlawful disposal or removal of property.

9. Waste Regulations and Disposal

9.1 We operate as a registered waste carrier and handle Waste in compliance with applicable UK waste management laws and regulations.

9.2 We will transport and dispose of Waste only at authorised facilities such as licensed transfer stations, recycling centres or disposal sites.

9.3 Where appropriate, and subject to local facility availability, we will seek to maximise reuse and recycling of Waste materials to reduce disposal to landfill.

9.4 We are not responsible for any regulatory obligations of commercial Customers such as maintaining their own waste transfer records, except to the extent that we are required to provide documentation for the Services we perform.

9.5 Certain items may attract additional charges due to special handling or disposal requirements, such as mattresses, fridges, freezers, tyres or certain electrical items. Any such charges will be explained to the Customer before the Services are carried out where reasonably possible.

10. Liability and Limitations

10.1 We will exercise reasonable care and skill in providing the Services. However, we accept liability only to the extent set out in this clause.

10.2 We shall not be liable for damage to property where such damage arises from pre-existing defects, structural weaknesses, poor installation, or the nature of the items being removed, including but not limited to brittle or corroded fixtures, old carpets, tiles, plaster, or fragile surfaces.

10.3 The Customer is responsible for protecting floors, walls, driveways and other surfaces that may be susceptible to damage during normal loading and removal activities. We shall not be liable for cosmetic damage or wear and tear resulting from the normal performance of the Services.

10.4 If, despite the above, we are found liable for damage to the Customer's property, our liability shall be limited to the reasonable cost of repair or restoration, up to a maximum total amount equal to the price paid for the Services that gave rise to the claim.

10.5 We shall not be liable for any indirect, consequential or economic loss, including loss of profit, loss of business, loss of data, or loss of opportunity arising from the Services or any failure or delay in performing them.

10.6 Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be limited or excluded.

11. Property and Items Removed in Error

11.1 The Customer must ensure that any items not intended for removal are clearly separated from the Waste or specifically brought to the attention of our operatives.

11.2 We do not accept responsibility for items that the Customer or their representative inadvertently includes with the Waste. Once items have been removed and mixed with other Waste and transported away, it may not be reasonably possible to recover them.

11.3 If the Customer believes that personal property has been removed in error, they must notify us as soon as possible. We will make reasonable efforts to assist in locating and recovering such items, but we provide no guarantee that this will be possible.

12. Insurance

12.1 We maintain public liability insurance at a level appropriate for the nature of our Services.

12.2 Details of our insurance cover are available on request. It is the responsibility of the Customer to ensure that this level of cover is adequate for their needs. Customers may wish to arrange additional cover at their own cost if they consider it necessary.

13. Complaints and Disputes

13.1 If you have a concern or complaint about our Services, you should notify us as soon as reasonably possible, providing details of the issue and any supporting information.

13.2 We will investigate complaints in a fair and timely manner and will aim to respond promptly, proposing any appropriate remedial action.

13.3 If a dispute cannot be resolved informally, either party may consider taking independent legal advice or using an alternative dispute resolution process, where available.

14. Data Protection and Privacy

14.1 We will collect and use personal information about Customers only to the extent necessary to accept bookings, provide Services, take payment, meet our legal obligations, and manage our business.

14.2 We will handle personal data in accordance with applicable data protection laws in the United Kingdom.

14.3 We will not sell personal data to third parties. We may share information with service providers or authorities where reasonably necessary for providing the Services, preventing fraud, complying with legal obligations, or enforcing our rights.

15. Amendments to these Terms

15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Contract.

15.2 Updated Terms and Conditions will be made available upon request. It is the Customer's responsibility to review the current terms before making a booking.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any Contract to which they apply, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 Any dispute arising out of or in connection with these Terms and Conditions or the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. General Provisions

17.1 If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary, or removed, so that the remaining provisions remain in full force and effect.

17.2 No failure or delay by either party in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

17.3 The Contract is between Rubbish Clearance Hounslow and the Customer. No other person shall have any rights to enforce any of its terms.

17.4 These Terms and Conditions constitute the entire agreement between the parties in relation to the Services, and supersede any prior representations, understandings or agreements, whether written or oral, relating to the subject matter.

By proceeding with a booking or allowing our operatives to undertake any rubbish clearance or waste collection, you confirm that you have read, understood and agree to these Terms and Conditions.