Rubbish Clearance Hounslow Privacy Policy

This Privacy Policy explains how Rubbish Clearance Hounslow collects, uses, stores, shares, and protects personal data. It applies to all customers and prospective customers using our rubbish clearance and related services in Hounslow and the surrounding area, whether you contact us by phone, email, website form, or in person.

We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018 and to handling your personal data lawfully, fairly, and transparently.

Who we are and how to contact us

Rubbish Clearance Hounslow is a rubbish and waste removal service provider operating in the Hounslow area. We are the data controller for the personal data we collect in connection with our services.

If you have any questions about this Privacy Policy, how we handle your data, or if you wish to exercise your data protection rights, you can contact us using the details provided on our usual customer communication channels.

Personal data we collect

We may collect and process the following categories of personal data about you when you make an enquiry, request a quote, or use our services:

Identification and contact details, such as your name, address, telephone number, mobile number, and email address.

Service and property information, such as the service address, type of waste, access instructions, relevant photographs you provide, and any notes that help us deliver our services safely and efficiently.

Communication records, such as emails, text messages, call details, and any other correspondence with you regarding bookings, quotes, and customer support.

Billing and payment information, such as invoice details, amounts paid, payment status, and payment method type. Card details are processed through our chosen payment service provider and are not stored by us in full.

Website and technical information, such as basic analytics data, IP address, device information, and information on how you interact with our website, where applicable.

How we collect your data

We collect personal data directly from you when you contact us for a quote, make a booking, or communicate with us in any way.

We also collect data when you use our website, submit an enquiry form, or respond to any marketing communication we may lawfully send you.

In some cases, we may receive your details from third parties, for example when a letting agent, landlord, or property manager arranges a rubbish clearance on your behalf and provides your contact information for coordination and billing.

Lawful bases for processing your data

We rely on one or more of the following lawful bases under the UK GDPR to process your personal data:

Contract. We process your personal data to take steps at your request before entering into a contract and to perform our contract with you. This includes providing quotes, booking rubbish clearance services, issuing invoices, and managing payments.

Legitimate interests. We process personal data where it is necessary for our legitimate business interests, and where these interests are not overridden by your rights and freedoms. This includes managing our operations, improving our services, responding to enquiries, handling complaints, and keeping appropriate business records.

Legal obligations. We process certain personal data to comply with legal and regulatory obligations, such as accounting, tax, and waste management regulations and to respond to lawful requests from public authorities.

Consent. In limited circumstances, we may rely on your consent, for example for certain types of direct marketing communications. Where we rely on consent, you may withdraw it at any time using the contact details provided in this policy or by using any opt out method provided in our communications.

How we use your personal data

We use the personal data we collect for the following purposes:

To respond to your enquiries and provide quotes.

To schedule, manage, and deliver rubbish clearance and related services at the agreed locations.

To communicate with you about bookings, changes, cancellations, access arrangements, and service updates.

To issue invoices, process payments, and maintain financial records.

To manage customer relationships, including handling complaints, queries, and feedback.

To comply with legal obligations, such as financial reporting and lawful information requests.

To improve our services, internal processes, and customer experience, including the use of aggregated or anonymised data where possible.

To send carefully selected service updates or offers where lawful to do so and where you have not opted out.

Data retention and storage

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, including for the purposes of satisfying legal, accounting, or reporting requirements.

In general, we keep customer records, such as contact information, service records, and invoices, for up to six years after the end of our relationship with you, to comply with tax and contractual limitation periods.

Where personal data is no longer needed, we will either securely delete or anonymise it so that it can no longer be associated with you.

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, accidental loss, or damage. While we aim to protect your data, no system can be completely secure, and you acknowledge that you provide data at your own risk.

Data sharing and processors

We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors on our behalf and who help us to deliver our services. These include:

IT and hosting providers who support our business systems and email services.

Payment service providers that process card and electronic payments.

Accountants and professional advisers who assist with financial and legal obligations.

Subcontractors and operational partners who help deliver our rubbish clearance services, where necessary to perform our contract with you.

These processors are required to handle your data in accordance with data protection law, to use it only on our instructions, and to protect it appropriately.

We may also share personal data where required by law, for example with regulators, law enforcement, or other public authorities, or where necessary to establish, exercise, or defend legal claims.

International transfers

Our core operations are based in the United Kingdom. If any of our service providers transfer personal data outside the UK or European Economic Area, we will take steps to ensure appropriate safeguards are in place, such as using standard contractual clauses or relying on a finding of adequacy, so that your data remains protected in line with applicable laws.

Your data protection rights

Under data protection law, you have certain rights in relation to your personal data. These rights may be subject to legal conditions and exemptions. You have the right to:

Access your personal data and receive a copy of the information we hold about you.

Rectify inaccurate or incomplete personal data.

Erase your personal data in certain circumstances, for example where it is no longer necessary for the purposes for which it was collected and we have no legal obligation to retain it.

Restrict the processing of your personal data in certain situations, such as where you contest its accuracy.

Object to processing based on our legitimate interests, and to object at any time to direct marketing.

Data portability, meaning to receive personal data you have provided to us in a structured, commonly used, and machine readable format, and to request that we transmit it to another controller where technically feasible and lawful.

Where we rely on consent, withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

If you wish to exercise any of these rights, please contact us using our usual contact details. We may need to verify your identity before responding to your request.

Complaints

If you are concerned about how we handle your personal data, we encourage you to contact us first so we can try to resolve your concerns. You also have the right to lodge a complaint with the UK Information Commissioners Office or with your local supervisory authority if you live outside the UK.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any updates will apply from the date they are published. We recommend that you review this Privacy Policy periodically to stay informed about how we handle your personal data.

This Privacy Policy applies to all Rubbish Clearance Hounslow customers and service users in our operating area and forms part of the terms on which we provide our rubbish clearance services.